Become fit-for-purpose in the eyes of your customers.


Course Content

Most organisations are designed to resist effective delivery. Hierarchical reporting lines, annual budgeting, departmental silos, incentives, a focus on resource utilisation, and a lack of real customer intimacy are just the start.

The traditional management models being used by modern businesses are unsuitable for the rapid delivery cycles that we need in today’s fast-paced world. And it is the traditional thinking that supports these models that really prevents us from being able to change and deliver successfully.

Fit For Purpose

This class will offer you significant new insights into how to optimise the effectiveness of your business, to produce fit-for-purpose products and services that delight your customers, making them loyal to your brand and increasing your share, revenues, and margins.